| Complaints Procedure |
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Introduction Vitil Training takes its responsibilities as an Accredited Training Organisation seriously and recognises the need for continuous feedback. This ensures we can discharge our services in a professional and credible manner whilst continuing to deliver as high a quality of service as possible. Occasionally, we may receive feedback that we have not met the standards that we aspire to and the following complaints procedure is in place should this be the case. How to complain about Vitil Training We hope that most problems can be resolved simply by getting in touch with your regular contact at Vitil Training. If, having done this, you remain unhappy about the problem you may wish to make a formal complaint. Our promise to you Vitil Training aims to provide a responsive and timely service to all our customers, we will: treat all complaints seriously and deal with them properly; resolve complaints promptly; and learn from complaints and take action to improve our service. How to make a complaint If you have a complaint about the service provided you can send your complaint by post, e-mail or via the contact form on this website. In all cases you should aim to provide as much relevant information as possible so that we can deal with your complaint promptly. Please also include your contact details in case we need to obtain more information from you. What happens next? You will receive an acknowledgement from us that your complaint has been received. If you do not receive an acknowledgement within five working days of submitting your complaint, please contact Vitil Training again. Responding to complaints In acknowledging receipt of your complaint, we will give an indication of how long it will take to send you a detailed response. In most cases, we would aim to provide a full reply within ten working days. However, this may not always be possible, especially if we need to obtain further information from someone outside Vitil Training. If it proves impossible to send a detailed answer to your complaint within the time originally indicated we will contact to you again explaining the reason why and to tell you when you will receive a full response. |
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I would just like to compliment you on the training offered. Management courses can sometimes be a little 'sterile'. However, I found the course both enjoyable and, from a real time perspective, offered me some practical ways forward in how I support IT.
