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Mentoring Do you take on new staff and worry about sending them on standard training courses only to have to spend more time on their return familiarising them with your environment? We now provide a dedicated mentoring service where we spend time on site with your employees training them (on a 1:1 basis if necessary) in the specific discipline but placing it in the context of your organisation. For example, we are mentoring two new staff in Problem Management over 2 days for a Central Government organisation. In that time we develop the policy, process and procedures as well as introducing them to Root Cause Analysis techniques thus saving time and money and making them productive virtually straight away. Contact us for more details. Bespoke Courses - May, 2008 We have been approached by many organisations to develop and deliver bespoke Service Management training. In line with the recently announced Problem Management courses, we have also developed a new combined one day Service Desk and Incident Management course for a client that wanted specific aspects to be drawn out in the context of their organisation. A one day course also made it easier to schedule their staff, many of whom were not in a position to attend the more advanced three day practitioner courses. If you have a similar need for customised training please get in touch to discuss your requirements or see here for further details. Manager's Bridge Course - January, 2008 The conversion course for translating the Version 2 Manager's course to ITIL Version 3 is now available for booking. Mark Cleary, our Director, has passed the exam and is now qualified to deliver this course in conjunction with many of our trainers. New Problem Management courses We now offer specialised Problem Management training that gets to the heart of reducing the number of incidents by improving the ability to identify and resolve problems. Three courses are offered; a half day management course, an in-depth one day problem solving course and a detailed two day course. The courses will be available from February, 2008 and are based on the more comprehensive ITIL Problem Managemer's Practitioner Course Version 3 Qualification and Credit scheme (November, 2007) The Credits that will be awarded for each Version 2 and Version 3 ITIL Course has now been agreed. To achieve the new ITIL Expert qualification (originally called the Diploma), a minimum of 22 credits will be required. The credits are available either as a result of holding current Version 2 Certificates or passing the new Version 3 courses. See here for further details. ITIL® Manager's Bridge Course delayed to early 2008 The APM Group have issued a statement (see here) stating that the Manager's Bridge course has been delayed to early 2008 over concerns regarding the syllabus. ITIL® V3 Foundation Bridge Course Syllabus released |
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I am pleased with my overall result and thank you for an enjoyable course experience.
- IT Director, London
